CANCELLATION AND RETURN CONDITIONS
CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
When placing an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract provided to you.
Buyers are subject to the provisions of Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and other applicable legislation regarding the sale and delivery of the purchased product.
Shipping costs for orders below 100 TL are to be paid by the buyers. Shipping is free for orders above 100 TL.
Each purchased product is delivered to the individual and/or organization at the address specified by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers can terminate the contract.
The purchased product must be delivered fully, in compliance with the specifications stated in the order, and accompanied by documents such as the warranty certificate and user manual, if applicable.
In the event that the purchased product cannot be sold, the seller, Mehmet Gökpınar, must notify the buyer in writing within 3 days of becoming aware of the situation. The total amount must be refunded to the buyer within 14 days.
IF THE PURCHASE PRICE IS NOT PAID:
If the buyer fails to pay for the purchased product or cancels the transaction in the bank records, Mehmet Gökpınar's obligation to deliver the product ceases.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARDS:
If it is determined after delivery that the buyer's credit card used for payment was unlawfully used by unauthorized persons and the price of the product sold is not paid to Mehmet Gökpınar by the relevant bank or financial institution, the buyer must return the product to Mehmet Gökpınar within 3 days, with shipping costs covered by Mehmet Gökpınar.
IF THE PRODUCT CANNOT BE DELIVERED DUE TO UNFORESEEN REASONS:
If unforeseen circumstances occur and the product cannot be delivered on time, Mehmet Gökpınar will inform the buyer. The buyer may request the cancellation of the order, replacement of the product with an equivalent, or postponement of delivery until the obstacle is resolved.
If the buyer cancels the order:
- If the payment was made in cash, the refund will be processed within 14 days from the date of cancellation.
- If the payment was made by credit card, the product price will be refunded to the bank within 14 days of cancellation. However, the time for the bank to transfer the amount to the buyer's account may take 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
Before accepting the product/service subject to the contract, the buyer must inspect it for any damage such as dents, breaks, or torn packaging. Damaged or defective goods must not be accepted from the courier company. Once the product/service is received, it is considered undamaged and in good condition.
The buyer must carefully protect the product/service after delivery. If the right of withdrawal is to be exercised, the product/service must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
The buyer may exercise the right of withdrawal within 14 days from the date of delivery of the purchased product to themselves or the person/entity indicated by them, by notifying Mehmet Gökpınar through the contact details below, without any legal or penal liability and without giving any reason.
SELLER'S CONTACT DETAILS FOR WITHDRAWAL NOTIFICATION:
Company Name/Title: Mehmet Gökpınar
Address: Kireçburnu Mah, Kireçburnu Cami Sok, No:19 D.4 Sarıyer, Istanbul
Email: info@mgsshop.com
Phone: +90 535 601 80 17
DURATION OF THE RIGHT OF WITHDRAWAL:
If the purchased product is a service, this 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised for service contracts that have begun with the consumer's approval before the withdrawal period expires.
Costs incurred from exercising the right of withdrawal are borne by Mehmet Gökpınar.
The right of withdrawal must be exercised within 14 days by sending a written notification to Mehmet Gökpınar via registered mail, fax, or email. The product must not have been used and must comply with the "Products Not Eligible for Withdrawal" provisions of this contract.
CONDITIONS FOR WITHDRAWAL:
The invoice for the product delivered to the third party or the buyer must be returned. If the invoice is issued to a corporate entity, the return must include the return invoice issued by the corporation.
The return form, the product’s box, packaging, and any standard accessories must be delivered completely and undamaged.
RETURN CONDITIONS:
Upon receipt of the withdrawal notification, Mehmet Gökpınar is obliged to refund the total amount and any documents obligating the buyer within 10 days and to accept the return of the goods within 20 days.
If the value of the goods decreases or the return becomes impossible due to the buyer's fault, the buyer is liable to compensate Mehmet Gökpınar for the damages proportional to their fault. However, the buyer is not responsible for changes or deterioration caused by the proper use of the goods during the withdrawal period.
If the withdrawal causes the total order amount to fall below the campaign threshold set by Mehmet Gökpınar, the discount obtained within the campaign will be canceled.
Products to be exchanged can be returned along with the notification sent to info@mgsshop.com within 15 days of receipt.
Exchanges must be sent via MNG KARGO. The shipping cost for exchanges is the sender's responsibility.
PRODUCTS NOT ELIGIBLE FOR WITHDRAWAL:
Products prepared according to the buyer's request or personal needs, items not suitable for return due to hygiene reasons, perishable goods, or goods whose expiration date may pass are not eligible for withdrawal if their packaging has been opened by the buyer.
Other examples include:
- Intimate garments, swimwear, cosmetics, and personal care products
- Items delivered electronically, such as software, audio, and video recordings, if their packaging has been opened
DEFAULT AND LEGAL CONSEQUENCES:
If the buyer defaults on payments made with a credit card, the issuing bank may charge interest and hold the buyer liable under the credit card agreement. The buyer agrees to compensate Mehmet Gökpınar for any damages caused by delayed payments.
PAYMENT AND DELIVERY:
Payments can be made via bank transfer or EFT to our Garanti Bank accounts in Turkish Lira (TL).
Online payments can be made with any credit card in a single payment or installments. For online payments, the total amount will be charged to the credit card at the end of the order process.
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